YesNutri Online Store Membership Points Terms and Conditions:
- YesNutri online store membership points are valid for 365 days. Members must use the points within their validity period. The system will automatically deduct expired points, which will not be reissued.
For example, Points earned from a purchase made on January 1, 2022, are valid until December 31, 2022. The system will automatically cancel any unused points after the January 1, 2023 expiration date.
- Before conducting any transaction at the YesNutri online store, please ensure you successfully login as a gold member. Orders placed without logging in as members will be treated as general guest orders. Points will not be awarded for guest orders, and the YesNutri online store will not reissue points.
- YesNutri online store membership points are only valid for individual members at YesNutri online store. It is recommended that you properly safeguard your personal information to protect your rights.
– Each registered email address is entitled to only one membership.
– YesNutri online store points can only be accumulated within the same membership. Products purchased through other YesNutri sales channels or platforms cannot earn points. YesNutri online store membership cannot be merged with other memberships, converted to cash, or transferred.
- If a product is returned or an order is cancelled after the purchase, the related points will be revoked, depending on the circumstances.
- YesNutri is not responsible for any points loss caused by system technical issues.
- The online store membership points program is subject to the relevant terms and conditions. YesNutri reserves the right to cancel, change, or suspend any membership account or any terms and conditions of this membership points program.
- Statement on the collection of personal data, types of personal data, and its use.
Other Terms and Conditions:
Please take note of the following information:
1) After purchasing the Gold Membership, the discount rate will be applied to your next purchase.
2) After purchasing the Gold Membership, please allow us 3-5 business days to verify the payment and process the order. You will receive an email informing you of the effective date of the Gold Membership, which is valid for 365 days from the date the email is sent (as per YesNutri records).
3) As a Gold member, you will earn one YesNutri member point for every dollar spent (HK$) on the YesNutri website.
4) Upon logging in as a Gold Member, you can enjoy a 40% discount on standard-priced products (indicated by a strikethrough price).
Please note that this discount does not apply to some products such as combo and other products priced below 40%.
~ Example: YesNutri Pure Squalene 10000 (30 capsules)
| Ordinary Member | Gold Member | |
| Standard Price:
[strikethrough price] |
HK$ 248 | HK$ 248 |
| Retail Price: | HK$ 198 | HK$ 148 |
5) When you purchase a Gold Membership, you will receive an additional 5000 points.
6) As a Gold member, you are entitled to a complimentary one-on-one consultation with our nutritionist (maximum one time). To schedule an appointment, simply call our customer service hotline (852) 3464 0302 at least one business day in advance. The consultation can be conducted via phone call or WhatsApp. The duration is a maximum of 15 minutes.
7) All member information you provide must be accurate. We will use your personal information to enhance your experience on this website, manage your account access, and perform other purposes as described in our privacy policy.
8) YesNutri will irregularly send promotional information and membership communications to online store members via SMS, email, social media, or WhatsApp.
9) YesNutri reserves the right to modify the terms and conditions of the online store membership system, promotional content, and membership qualifications at any time without prior notice. YesNutri reserves the right to make the final decision in case of any disputes.
Q&A: YesNutri Gold Membership Program: Vouchers, Gift Cards, and Points:
Q: Does my gift card have an expiration date?
Gift cards are valid for three months from the date of the email containing the 6-digit gift card number. Expired cards will be voided. Please refer to the information in the email for more details.
Q: Can my gift card be used multiple times?
A: Each gift card can only be used once.
Q: Can my gift card be used at other YesNutri sales channels?
A: The gift card only applies to the YesNutri online store and is valid for $50 within the validity period. Expired cards are void.
Q: Can my welcome e-code/points/gift card be used together?
A: Different offers cannot be used simultaneously. Only one offer can be chosen per transaction.
Q: Can my gift card be exchanged for cash/points?
A: Gift cards cannot be exchanged for cash or points.
Q: If my payment amount does not exceed or equal the value of the gift card or cash voucher, will the balance be refunded to me?
A: No change will be given in transactions paid with electronic gift certificates/vouchers. The total face value of the gift card or cash voucher will be used in a single transaction.
Q: How do I maintain my Gold Membership?
To maintain your Gold Membership, you need to renew it by purchasing the Gold Membership again through the online store within the one-year validity period. If your current membership is still valid, there is no rush to renew it; you can renew the same membership after it expires.
You will be downgraded to a regular member if you do not renew within the time limit. Once you can purchase a new Gold Membership, you will be upgraded back to a Gold Member.
For example, if you successfully purchase a Gold Membership on January 1, 2022, it will be valid until December 31, 2022. If you do not purchase any new gold membership program within that time, the system will automatically downgrade you to a regular member.
Q: When will the Gold Member Shopping Day be launched?
Gold Member Shopping Days will be held irregularly at the YesNutri online store. We will notify members via SMS / email/ social media and WhatsApp, providing you with more surprises. Stay tuned for updates.
Q: How can I book a consultation with a nutritionist, and do I need to make a reservation?
Yes, reservations are required. Gold Members can make appointments by phone (one working day in advance, customer service hotline 852 3464 0302) to get a free one-
on-one nutritionist product consultation.
Q: Will my personal information be provided to other companies?
The personal information you provide will only be used by YesNutri for communication and contact purposes. It will not be provided to third parties.
Q: Can I transfer my gold membership to someone else?
Gold membership cannot be transferred or shared with others.
Q: Can I transfer the points in my account to someone else?
The points (in each account) are for the account holder’s use only and cannot be transferred to another account.
Q: How many days after my friend uses a gift card will the points be credited to my account?
Once the gift card transaction is successful, your additional points will be credited to your online store membership account within 14 working days. You can log in to your account to check. If your points are not displayed in your membership account after the specified working days, please contact our customer service hotline at (852) 3464 0302.
Q: How can other shopping vouchers be used?
- For the Choi Fung Hong electronic voucher: Upon successful purchase of the gold membership, the e-coupon will send to your email within 1 to 3 working days. Please review the terms and conditions of the e-voucher in the email. In case of any disputes, Choi Fung Hong reserves the right to make the final decision. Limited quantity and while supplies last. It cannot be used in conjunction with other promotions.
- I Love Kitchen shopping voucher: This voucher can only be used once and must be used within the specified validity period; it will expire after the due date. In case of any disputes, I Love Kitchen reserves the right to make the final decision. Quantities are limited, and the offer cannot be used in conjunction with other promotions.
- Pan Lloyds shopping voucher: This voucher can only be used once and must be used within the specified validity period; it will expire after the due date. In case of any disputes, Pan Lloyds reserves the right to make the final decision. Quantities are limited, and the offer cannot be used in conjunction with other promotions.